Read Our Frequently Asked Questions
At Dirt Devils Cleaning Co. in Kamloops, we believe that informed clients make better choices. On this page you'll find some of our most frequently asked questions. If you have additional questions that have not been addressed, please don't hesitate to contact us directly.
What if I want work done a certain way?
We have our way of doing things, as do you; so, if you want something done in a specific manner then please let us know in advance and we will be happy to accommodate. Review our checklist of what we do on the services page. If in doubt, please ask; don’t assume.
What other services do you offer?
In addition to our regular cleaning service and for an additional fee we can clean
- Interior windows
- Post-construction clean up
- Move in/move out
- Corporate cleaning
- Whole house deep spring cleaning
We do not offer carpet cleaning, however, we do work with reputable cleaning companies that we can recommend and even set up at your request. Please note, we do not work weekends for residential cleaning (only commercial) and we never offer same day service. We do not offer our service to B&B's.
When do I pay you?
If paying by credit card payment is due at time of booking for a move in, move out, deep clean, post construction clean, and any out of town work. The reason for this is because our spots are limited and therefor valuable, this ensures a guaranteed booking. If paying by cash or cheque for a standard cleaning only, payment is due when the team arrives. If paying by e-transfer payment is due prior to services being rendered.
Please note; we require a one hour minimum for in-town work, and a two hour minimum for any out of town work. A mobile fee will also be added for out of town work.
Do you provide any extra services?
While we don't mind doing little extra services for our clients there are some services we simply do NOT provide:
Laundry – including washing, picking up, putting away, folding and ironing; we are not a maid service
Beds – we do not change your bedding or towels
Dishes – we do not wash your dishes or load your dishwasher
Pets – including walking and cleaning up accidents in your home; your pets are your responsibility not ours.
Toys – including picking up and putting away
Clutter – including organizing, putting away; please have your home ready for us to clean
Garbage – removal from your home is your responsibility, although we will gladly empty your bathroom garbage into the main one under the sink or where it’s located within your home.
Hotel Rooms - we do not clean hotel rooms
Are your staff fully vaccinated?
Only select employers in certain sectors are required to collect vaccination status from their workers. We do not fall into that category. Please refer to the Work Safe BC website for more information on this subject.